North Queensland Psychology Services

Contact Us (07) 4721 2502

Privacy Policy/Policy for Management of Personal Information


This document describes the Policy of North Queensland Psychology Services Pty Ltd for the Management of the Practice Clients Information.  The psychological service provided is bound by the legal requirements of the National Privacy Principals on the Privacy Amendment (Private Sector Act 2000.)

Client Information

Client files are held in a secure filing cabernet which is accessible only to the authorised employees.  Information is on each file includes personal information such as name, address, contact phone numbers, and other information which is relevant to the psychological service being provided.


Purpose of holding information

The information is gathered as part of the assessment, diagnosis and treatment of the client’s condition, and is seen only by the psychologist.  The information is retained in order to document what happens during sessions, and enables the psychologist supplied of relevant and informed psychological service.


Request for access to client information

At any stage, clients may request to see information about them kept on file.  The psychologist may discuss the contents with them and / or give them a copy.  Please note, there will be an administration charge based on the fees set out by the Australian Psychological Society (APS) in Melbourne.  All requests by clients for access of information held about them should be lodged with the Principal, Michael Schauer.  These requests will be responded to within 14 days and an appointment will be made if necessary for clarification purposes.



If you have a concern about the management of your personal information, please inform the Principal.  Upon request, you can obtain a copy of the National Privacy Principals, which describe your rights and how you information should be handled.  Ultimately, if you wish to lodge a formal complaint about the use of, or access to, your personal information, you may do so with the Office of the Federal Privacy Commissioner on 1300 363 992 or GPO Box 5218, Sydney NSW 1042.


Confidentiality Policy

All personal information gathered by the psychologist during the provision of the psychological service will remain confidential and secure except when:

1.  It is subpoenaed by a court; or

2.  Failure to disclose the information would place you or another person at risk;

3.  Your prior approval has been obtained to:

a)  Provide a written report to another professional or agency e.g. a GP or a Lawyer; or

b)  Discuss the material with another person e.g. a parent or employer.


Contact Details / Address

North Queensland Psychology Services Pty Ltd

11 Bundock Street, North Ward


Phone: +61 (07) 47 212 502

Fax: +61 (07) 47 212 516

Mobile: 0423 358 071